artificial intelligence

Espressive Brings Help to the Helpdesk

“When it came to the employee experience, it was like 1995.” So says Pat Calhoun, and that’s what drove him to create Espressive, which aims to modernize the tradition-bound helpdesk experience and make things better for the end user.

In this edition of the Spotlight Series of IT interviews, Calhoun, also the company’s CEO, chatted with ActualTech Media Partner James Green about how Espressive has changed the game. One of its innovations is integrating artificial intelligence, or AI, into its products to assist IT departments in solving end user problems. To learn more about how Espressive answers today’s helpdesk challenges, click on the video above.